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Before you contact us
PDFMaple is a lightweight suite of online PDF tools. If something goes wrong, the fastest way for us to help is to include a few details so we can reproduce the issue.
What to include in a support request
- The tool you used (for example, Merge PDF, Compress PDF, or PDF to Word).
- Your browser and device (Chrome on Windows, Safari on iPhone, etc.).
- Approximate file size and number of pages.
- The exact error message (a screenshot is helpful).
Common quick fixes
- If a PDF won’t open or looks corrupted, try Repair PDF first, then rerun your tool.
- If you’re hitting an upload limit, run Compress PDF to reduce the file size.
- If downloads are blocked, check your browser’s download permissions or try a different browser.
Privacy
If you’re working with sensitive documents, review our Privacy Policy to understand what data we collect and how files are handled.
More help
You may find an instant answer in the FAQ. For practical tips, tutorials, and troubleshooting, browse the PDFMaple Blog.