Privacy Policy

Policy summary

• Files you process are used to create your output. Ordinary conversion workspaces are removed after the response; interactive editor sessions and service caches have separate temporary retention, explained below.
• Account data (email, name, password hash) is used to authenticate you and provide account features.
• Contact form messages are used to respond to you. We do not sell your personal information.
• Security: We aim to protect data in transit (HTTPS) and limit access to authorized personnel and systems.
• Your choices: You can request access, correction, and deletion of your account information, subject to legal requirements.

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Full policy

Effective date: 2026-09-06

1) Who we are

PDFMaple (“PDFMaple”, “we”, “us”, “our”) provides online tools that help users work with PDF files. PDFMaple was created in 2026 and proudly born in Ottawa, Canada.

2) Scope

This policy explains how we collect, use, disclose, and protect personal information when you use our website, tools, and related services (collectively, the “Services”).

3) Privacy principles and Canadian compliance

We design our Services to align with the privacy principles commonly reflected in Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private‑sector privacy laws (such as Alberta’s PIPA, British Columbia’s PIPA, and Québec’s privacy legislation). In practice, this means we aim to:

• Collect personal information only for identified purposes and explain those purposes clearly.
• Limit collection to what is necessary for the Services.
• Use and disclose personal information only for the purposes described in this policy (or with your consent, or as permitted/required by law).
• Keep information only as long as needed for the purposes described, then delete or anonymize it.
• Protect information with appropriate safeguards based on sensitivity.
• Provide access and correction options, as required by applicable law.

4) Information we collect

a) Account information

If you create an account, we collect your email address and (optionally) your name. Passwords are not stored in plain text; we store a secure password hash.

b) Files you upload for processing

To run PDF tools, you may upload files (for example, PDFs, images, or documents). These files are processed to generate your requested output. We do not use your file content to advertise to you.

c) Contact requests

When you submit a contact request, we collect the information you provide (such as your name, email address, subject, and message) so we can respond.

d) Technical and security data

Like most websites, our servers may automatically record limited technical information (for example, IP address, user agent, approximate timestamp, and basic request metadata) for security, troubleshooting, and abuse prevention.

5) How we use information

• To provide the Services and deliver tool outputs you request.
• To authenticate users and manage accounts.
• To communicate with you (for example, responding to contact messages or account‑related notices).
• To maintain, protect, and improve the reliability and security of the Services (including preventing fraud and abuse).
• To comply with legal obligations, where applicable.

6) Legal basis for processing (Canada + international)

In Canada, personal information is typically handled on the basis of meaningful consent and reasonable purposes. Where international laws apply, we may rely on additional bases such as performance of a contract (to provide the Services), legitimate interests (security and service improvement), and consent (where required).

7) File handling and retention

Ordinary conversion tools use a temporary workspace that is removed after the download response finishes. Keep your own copy of the original and download the result before leaving the page.

The interactive PDF editor needs temporary storage while you work. PDFMaple editor sessions become eligible for cleanup 12 hours after creation; cleanup runs when another editor session starts, so this is not a guaranteed deletion deadline. The document-editing service also keeps working copies and caches. Closing your browser does not immediately erase those copies.

Operational logs and hosting backups may have separate retention periods. We do not promise immediate removal from backups. For a document deletion request, contact info@pdfmaple.com with the approximate processing time, without attaching the sensitive document.

8) Sharing and disclosure

We do not sell your personal information. We may disclose information in the following circumstances:

• Service providers: Hosting and infrastructure providers who process data on our behalf to operate the Services.
• Legal requirements: When required to comply with applicable law, court orders, or lawful requests by public authorities.
• Protection: To protect the rights, property, and safety of PDFMaple, our users, or the public, where permitted by law.

9) International data transfers

PDFMaple is a Canadian project. Its current processing server is hosted in the United States (Boston), so uploaded documents are processed there. Hosting, authentication, analytics, and advertising providers may process technical or account data in other countries. Privacy protections and government access rules can differ by country.

10) Security safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is 100% secure, but we work to continuously improve our security.

11) Your rights and choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of personal information. In Canada, you can generally request access and challenge accuracy. In other regions, additional rights may exist, such as GDPR rights (access, rectification, erasure, restriction, portability, objection) or similar rights under other privacy laws.

To make a request, contact us at info@pdfmaple.com. We may need to verify your identity before fulfilling your request.

12) Cookies and tracking

We use browser storage for account sessions and your light/dark theme preference. Our pages also include Google Tag Manager and may load Google measurement and advertising services.

Third-party vendors, including Google, may place and read cookies, use web beacons, and collect IP addresses, device identifiers, and browsing information as a result of advertising on this site. Google and its partners may use advertising cookies to serve ads based on visits to PDFMaple and other websites. Your uploaded document contents are not provided for ad targeting.

Read how Google uses information from sites that use its services and Google’s advertising technology explanation. You can manage Google personalized advertising in My Ad Center, manage participating vendors at AdChoices, and control cookies in your browser.

Where a consent message is presented, use its options to accept, decline, or change the purposes and vendors you allow. Cookie choices do not change how a document must be processed to provide the tool you request. Contact us if you cannot access a privacy choice.

13) Children’s privacy

Our Services are not directed to children under the age where parental consent is required by applicable law. If you believe a child has provided us personal information, please contact us.

14) Changes to this policy

We may update this policy from time to time. If we make material changes, we will post the updated policy and revise the effective date.

15) Contact

If you have questions or concerns about privacy, or want to make a privacy request, contact:
PDFMaple Privacy Team
Email: info@pdfmaple.com